Refund and disclaimer policy
Effective November 9, 2026. This policy is part of the Terms and Conditions, between you and New Wave Management Group, LLC ("Chair Club", "we"), and is governed by New Jersey law.
1. Every refund is reviewed
- Refunds are never automatic. Every refund starts as a request to Chair Club customer support.
- Ask within 30 days of the charge, using the refund request form or by emailing support@chairclublive.com. Tell us what the charge was for, the amount and date, and what happened.
- You get a reference number right away. Our support team reviews the request and emails you the decision.
- If your refund is approved, it is processed to the original payment method within 1 to 3 business days. Your bank or card company may take a few more days to show it. We can't refund to a different card or account, or in cash.
- If we can't approve it, we tell you why. You can reply with anything we missed and we will look again.
2. What is usually refunded
- A duplicate charge, or a charge for the wrong amount.
- A plan or add-on charge made after you cancelled it.
- A booking deposit when the shop cancelled the booking, or the shop could not provide the service.
- A charge you did not authorize. Tell us right away so we can secure your account.
3. What is usually not refunded
- Partial months. Barber plans, shop plans and add-ons are billed monthly. When you cancel, you keep them until the end of the month you paid for, and you are not charged again. We don't refund the unused part of a month.
- Deposits and no-show fees kept under the shop's policy. You see a shop's deposit and no-show policy and agree to it before you book. If you miss the visit or cancel after the shop's cut-off, the shop may keep the deposit or charge the fee.
- Completed services. Haircuts and other services are provided by independent barbers and shops, who decide any redo or refund for their own work. Tell the shop first; many will fix a cut on a quick return visit. If that doesn't work, contact us and we will follow up with the shop.
- Karma Points, referral rewards and prize wheel prizes. These have no cash value and are never exchanged for money.
- Gift cards, except where the law requires a cash refund.
4. Cancelling
- Cancel a plan anytime in Barber HQ under Programs, then Cancel plan. Cancel an add-on in Account, then Premier.
- Cancel a booking from your account up to the shop's cut-off time (shown when you book).
- When you cancel, we ask one short question about why. It helps us improve. You can choose "Prefer not to say".
5. Chargebacks
Please contact us before disputing a charge with your bank. Most problems are fixed faster through support. If a charge is disputed, we may pause the account involved until the dispute is settled.
6. Disclaimers
- Chair Club is a platform. We help you find barbers and shops, book, and earn rewards. Barbers and shops are independent businesses and are responsible for their services, licenses, prices, hours and premises. We don't guarantee any service, result or availability.
- Health and safety. Tell your barber about allergies, skin conditions or sensitivities before your service. We are not responsible for injuries or reactions from services or products provided by barbers or shops.
- The support assistant. Chair Club Help uses an AI assistant to answer questions about the app. It can make mistakes, it can't see or change your account, and its answers are not legal, financial, medical or professional advice. A person on our team answers anything it can't, and anything about your own account or charges.
- Outside services. Payments, texts, maps and ID checks are run by other companies (such as Stripe, Square, Twilio and map providers) under their own terms. We are not responsible for their outages or errors, but we will help you sort them out.
- As is. The app is provided "as is" and "as available". We work to keep it running and secure, but we can't promise it will always be available or free of errors.
- Limit of liability. To the extent the law allows, our total responsibility for any claim about Chair Club is limited to the amount you paid Chair Club in the 12 months before the claim.
7. Your rights
Nothing in this policy limits rights you have under New Jersey or federal consumer protection law. If any part of this policy can't be enforced, the rest still applies.
8. Changes
If we change this policy in a way that matters, we will show it in the app and ask you to agree again before it applies to you.
Questions
Ask the assistant in Help, or email support@chairclublive.com.